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Seconds Matter. That’s Why We Use E3.

When every second counts, clarity, speed, and confidence are critical. That’s why we use Emergent 3 (E3)—a best-in-class school safety solution designed to empower PCSD 25 staff during emergencies.

This page is your one-stop resource for immediate troubleshooting, video walkthroughs, and technical support to ensure E3 works when you need it most.

 


Why Emergent 3?

E3 bridges the gap between emergency awareness and rapid response.
It enables staff to:

  • Instantly communicate with school and district responders
  • Access pre-configured emergency modes at the push of a button
  • Coordinate seamlessly across devices and locations

We know seconds matter in a school emergency. That’s why we use E3—to connect, protect, and respond without delay.

E3 in Action: Backed by Evidence, Driven by Safety

Locked Doors Save Lives

Fact: There is no documented case of an active shooter breaching a locked classroom door. 


Seconds Matter in Emergencies

Fact: Rapid response is crucial in school emergencies. Delays can lead to increased harm. Familiarity with E3 allows staff to act swiftly, reducing response times and potentially saving lives.


Empowering Immediate Responders

Fact: In many emergencies, staff are the first responders before external help arrives. 


Training Enhances Preparedness

Fact: Regular training and drills improve staff confidence and effectiveness during crises. 


Clear Communication is Key

Fact: Effective communication among staff during emergencies enhances coordination and response.

Understand the Idaho Standard Command Responses for Schools

First page of the PDF file: IdahoStandardCommandResponsesforSchoolsSign

E3 Tech Support

Before contacting IT, try these first-step fixes to get your app back up and running:

✅ Check your app version

Make sure you have the latest version of the Emergent 3 app. Outdated versions can limit functionality.

✅ Restart the app

Fully close and reopen the app to refresh background processes.

✅ Verify permissions

E3 needs access to your device's location, notifications, and camera/microphone (for video alert features).

✅ Check your Wi-Fi or data connection

A weak signal can disrupt emergency alerts and communications.

✅ Log out and log back in

This can fix unexpected glitches in many cases.

Still stuck?

Visit the E3 Help Center
Contact the
PCSD 25 Help Desk email,
(208) 235-3219, or
For assistance, reach out to Bo Olsen: (208) 274-3090 or
(435) 938-8922 or; email.

Bo Olsen Custermoer Success Manager 208-274-3090 bowen.olsen@emergent3.com help.emergent3.com

🎥 Staff Video Walkthroughs

Learn how to use E3—before you need to.
These videos walk you through E3 essentials:

🎬 Training video


🎬  Sales video

 🤝 Help Us Help You

If something doesn’t seem right, don’t wait. Report app or device issues as soon as possible so we can keep E3 reliable for everyone.